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Posted on June 1, 2026August 15, 2026

5 Ways on How To Use Customer Reviews

Use Consumer Reviews

5 Ways to Use Customer Reviews (Now That AI Reads Them Too) Reviews still do everything they did in 2018: build trust, lift conversions, and feed content ideas. What’s changed is who’s reading them. AI tools now account for 45% of how consumers discover local businesses, up from just 6% the year before, which means …

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