Making your first sale is hard, and while it may be easier to turn an existing customer into a repeat client, that’s doesn’t indicate it’s easy. As soon as someone has purchased from your shop for the very first time, how can you keep their interest and make the next sale?
What are the very best methods to retarget clients after a purchase? I know they’ve purchased from me, and what they purchased, but I can also see that my customers aren’t all opting in to my newsletter or following me on social networks. What kinds of strategies should I take a look at to interact with them and encourage repeat purchases?
A consumer who’s currently purchased your products has validated their interest, and as long as you deliver on promises made, there’s a genuine chance they’ll think about making a return. However as you noticed, not every client takes the next step necessary for you to stay in touch.
When that occurs, not all hope is lost. Retargeting is a paid ads strategy that enables you to reveal advertisements on various platforms to individuals who have currently visited your website, as long as you have the best tracking mechanisms in place. You can choose to retarget based on what somebody has done on your site, including showing ads only to people who have actually completed a purchase.
To help you get going, we talked with 2 experts about the concealed worth of retargeting and how to establish your first projects. Brent Stirling runs paid social media, and Reza Khadjavi is the founder of Shoelace, software that helps shopkeeper automated their retargeting campaigns on Facebook and Instagram.
They shared a few various techniques that will help you retarget your customers to construct your company– even if they don’t subscribe to your list or follow you on social media.
Use advertisements to construct audiences
When you desire to motivate people to purchase from your shop again, it can be simple to focus on that singular goal: Get more sales. However, there’s a lot you can do to retarget your buyers earlier on in the purchase process, and both Brent and Reza recommended thinking about advertisements in the context of your whole marketing strategy.
“One method to keep people engaged after a purchase is to show a retargeting ad that encourages them to opt-in to your newsletter,” says Reza. “You ‘d produce a retargeting advertisement that states something like, “Hey, here’s all the cool things we send in our newsletter. If you subscribe alongside the 50,000 other individuals on our list, you’ll get access to all this cool stuff.”
There’s a lot you can do to retarget your buyers early on in the purchase process.
You can quickly identify everyone who has actually completed an order if you have a Facebook Pixel on your site, without any need to rely on the e-mail address they used to complete their purchase. From there, you can set up a Facebook advertisement reminding them that your newsletter is an excellent method to remain in touch.
“Do not always feel the requirement to get someone to purchase something,” recommends Reza. “You can utilize a retargeting project to get them to sign up to your email list, because then it’s complimentary for you to reach out to them anytime you want.”
Nevertheless, you’re refrained from doing when that customer is signed up for your list, because they’ve yet to hit “Buy Now” on their 2nd order.
Think beyond the inbox
Even as your e-mail list grows, it’s not a magic bullet by itself. Reza has seen firsthand that e-mail marketing works best when operating in tandem with a retargeting project, and highly recommends using them together to construct more efficient campaigns.
“Email is always an excellent channel,” states Reza, “however even when people have opted into your list, often your emails wind up in the Promotions tab, and people will not see it.”
“Even when people get the e-mail and open it, there’s a lot of value in strengthening that message through retargeting. Since they might see the email, however they’re on the go and they forget to act upon it. If you’re retargeting them, later on they might see an Instagram ad that has the same messaging as the e-mail and say, ‘Oh right, I understood I desired to buy that.'”
Matching these efforts is what’s referred to as a multi-touch project, where you communicate a consistent message to a target consumer throughout various touchpoints. If you haven’t run a paid ad before, you can simplify your very first retargeting campaign by taking the following steps (or using Shoelace, which automates this process for you).
- When you’re sending out an e-mail campaign, translate the material to fit the format of a Facebook or Instagram ad
- Set up your new ad to run just after the email heads out, and test out how it performs to various audiences
- If you wish to hit just your email list with a retargeting ad, you can upload the list of e-mails to your ad platform, and if they utilize the very same email in both places, you can show the advertisement directly to them
- You might also target the advertisement to all previous buyers if you’re using a Facebook Pixel
Start little, and understand your margins
Your finest source of learning will come from getting some skin in the video game and actually running a few ads. That’s why even experienced pros will start small to check the waters when they’re running brand-new projects. Brent encouraged beginning with an understanding of your revenue margins to make certain you’re not reviewing budget.
“There are a lot of variables when you run Facebook advertisements,” says Brent. “Starting, make certain to set a little everyday or lifetime budget with conversions as the objective. A lot of marketers will also set a quote cap per conversion, but doing this requires understanding what your margins are. If your typical cart size is $60, what are you comfortable spending to get that order? This can take a bit of time to find out the sweet area– you wish to take full advantage of conversions without overspending to get them. Perhaps it’s $10 per conversion, possibly it’s $20. Each company will be various.”
Your finest source of discovering will come from getting some skin in the game and really running a few advertisements.
To put Brent’s suggestions into action, it’s time to understand your company’ spending plan to comprehend your profit margins. In basic terms, your earnings margin is
- your price, minus all of the expenses you incur to produce the item. That can consist of: Fixed expenses, like your internet, hosting, and mobile phone expenses Variable expenses, like the cost of products to produce your items
- One-time expenses, like a laptop or video camera
When you start running paid advertisements, you’re including a variable cost to the mix. It’s essential to understand your numbers ahead of time so that when you do, you can guarantee you will not be selling at a loss.
There’s no quick-and-easy method to find your profit margins without first knowing what’s occurring with your business’ cash.
Advertisements are an effective tool to transform repeat customers
Once someone’s currently bought from you, they know your business and your products, so you’re not going back to square one with your marketing. Even if those customers aren’t on your email list or following you on social networks, retargeting them using paid ads can be a strong method to keep them engaged and make that 2nd (and 3rd, and 4th …) order.